Smart hand services can be used to provide ongoing upkeep for your server and associated data. They will respond to any issues either proactively or reactively, depending on your managed IT provisions.
They are available to be reached quickly and provide immediate responses. This can help companies avoid downtime and other unfortunate consequences due to unexpected server problems. Smart hands technicians are those who work in shifts at the data center to ensure that at least one professional is available at all times.
Although they may not be trained in specific technologies, they are able to communicate with highly specialized technicians and have the ability to quickly respond to questions and provide solutions when necessary. They work on-site to ensure your servers are working properly and respond quickly to any problems that may arise.
This refers to the technical support system that allows technicians to respond quickly to problems at a data center site. You can rely on them for operational support around the clock.
More info @ Managed Smart Hand Services